What makes Remarkable Clean Special?
Remarkable Clean is a values-based business and we take that seriously. Delivering a high level of quality and customer service, all while protecting you and environment, is dear to our hearts. We hire staff who share our values as we want to pass along our passion to you and we know you will experience and feel it through the people we send to your home.
We also love our community and do our part to give back to local organizations we believe in.
How many people will clean my home?
Our staff generally work in teams of 2 and sometimes 3. This way we can cover more areas of your home and spend less time overall; this is especially handy if you work from home. Keep in mind 2 staff working for 2 hours = 4 hours of total cleaning.
Will I always have the same cleaners?
We do our very best to always send the same team to your house so you can get to know them and they can get to know you. Sometimes it isn’t always possible due to illness or holidays, but not to worry, all of our staff love to clean and have received the same level of training so rest assured we’ll provide a consistent clean.
Are you covered by Insurance?
Yes, we most definitely are! Remarkable Clean carries liability insurance and most importantly our staff are protected from workplace injuries with WorkSafeBC.
Is there a minimum service charge?
Yes. We have a 3hr minimum for one time, first time, and every 4th week (“monthly”) services; and a 2.5hr minimum for set scheduled weekly or every other week services; if you are located outside of Squamish or Whistler, the minimum may be higher. Please note: if booking below the time we recommend (capping the service time), we cannot ensure that all services will be completed up to our standard. We do not recommend capping the service. And, please keep in mind, we do bill in 15 minute increments, rounded up.
How do the cleaners access my home?
Many of our clients are not home and are at work during the time that we provide service. We keep our customer’s keys under lock and code at our office and return them at the end of each day. Please note: information regarding how to enter must be confirmed through our office at least 24hrs before your scheduled service (excluding weekends and holidays.
What if I need to cancel?
We understand that schedules may change and that flexibility is required. However, in order to keep things running smoothly and to ensure all of our clients are serviced appropriately, we require a 48 hour notice for cancellations. Please call our office to reschedule and read our cancellation policy.
What forms of payment do you accept?
We take Visa, Mastercard, cash, cheque or email transfer and we will provide you with a receipt. In keeping with our “green” philosophy we prefer to email receipts to avoid any unnecessary use of paper. Payment is due at the time of service and we do require a credit card on file prior to your cleaning.
What if I have pets?
We love pets at Remarkable Clean. Ideally, you would introduce your pet to the Remarkable Clean team prior or during the initial visit. It is also a good idea to show us where the treats are so when we return, we can offer them a treat before starting the clean. If your pet has any funny behaviours, please let us know.
What if my next clean falls on a Holiday?
If your next scheduled clean falls on a holiday we will contact you to change your scheduled clean to another day that is convenient for you.
Can I tip my cleaners?
Tipping is not necessary, but our staff work hard and it’s a nice gesture to say thank you for a job well done and to show your appreciation.